eNPS - Wellstep

What is eNPS?

eNPS (Employee Net Promoter Score) is a well-established key performance indicator that measures how loyal and engaged employees are. The metric is based on a single question:

“How likely are you to recommend your workplace to a friend or acquaintance?”

Employees respond on a scale from 0 to 10 and are divided into three groups:

Ambassadors (9–10) – engaged employees who are happy to recommend their workplace
Passive (7–8) – satisfied but not enthusiastic
Critics (0–6) – dissatisfied employees who can have a negative impact on the culture

eNPS is calculated as the percentage of advocates minus the percentage of detractors, resulting in a value between -100 and +100. Since the metric is standardized, you can easily track your progress over time.

How eNPS Works in Engage

Easy to send out

Send out the eNPS survey whenever it’s convenient for you—many companies, for example, choose to do so twice a year. The survey is sent via email, text message, or push notification, and employees can respond without logging in.

Comments provide context

Employees can add a comment to their response. This allows you not only to see the number, but also to begin to understand why.

Analyze by segment

View the eNPS for the entire organization or break down the results by department, team, or other segment. This will help you identify both strengths to build on and areas that need extra attention.

Always anonymous

All responses are anonymous. This leads to more honest answers and a more accurate result. All responses are anonymous. This leads to more honest answers and a more accurate result.

eNPS + heart rate measurements = a complete picture

eNPS provides a clear and comparable key metric, while pulse surveys show how employees are feeling on a day-to-day basis and explain why the numbers look the way they do. Wellstep365 Engage includes both—together, they give you both the big picture and the details.