{"id":9277,"date":"2025-10-24T08:43:51","date_gmt":"2025-10-24T07:43:51","guid":{"rendered":"https:\/\/www.wellstep.se\/wellstep365-terms-and-conditions\/"},"modified":"2026-08-20T11:11:07","modified_gmt":"2026-08-20T10:11:07","slug":"wellstep365-terms-and-conditions","status":"publish","type":"page","link":"https:\/\/www.wellstep.se\/en\/wellstep365-terms-and-conditions\/","title":{"rendered":"Wellstep365 Terms and Conditions"},"content":{"rendered":"

Swedish version<\/a><\/p>\n

Last updated: August 20, 2026<\/p>\n

General Terms and Conditions for Wellstep365<\/strong><\/span><\/p>\n

1. Application<\/strong><\/p>\n

These terms and conditions govern the agreement between Wellstep AB (Corporate ID No. 559322-5187), G\u00f6teborgsv\u00e4gen 46, 431 37 M\u00f6lndal (\u201cWellstep\u201d), and the customer (\u201cCustomer\u201d) who has subscribed to the Wellstep365 subscription<\/strong>.<\/p>\n

In the event of any conflict between the provisions of the order confirmation and these General Terms and Conditions, the order confirmation shall prevail.<\/p>\n

2. Order Placement and Order Confirmation<\/strong><\/p>\n

Orders for Wellstep365 can be placed via the Wellstep website, by email, or by phone.
\nOnce an order is received, Wellstep will send an order confirmation via email confirming the contents, price, and any special arrangements.<\/p>\n

The agreement is considered to have been entered into when the Customer receives the order confirmation.
\nThe price applicable to the subscription is the one stated in the relevant order confirmation.<\/p>\n

3. About the Position<\/strong><\/p>\n

Wellstep365 is a subscription service that gives the Customer access to Wellstep\u2019s digital offerings in the areas of wellness, health, and sustainability.
\nThe service\u2019s content may include activity challenges, nutrition challenges, sustainability initiatives, follow-ups, surveys, and access to related apps and digital platforms.<\/p>\n

The Wellstep Engage add-on can be ordered for Wellstep365. In addition to these terms and conditions, the specific provisions in Section 17 apply to Engage. <\/p>\n

In order for Wellstep to provide the service, the Customer must provide personal information such as names, email addresses, and any team assignments for its users. The Customer is responsible for ensuring that this information is accurate and up to date. <\/p>\n

4. Contract Term and Commitment Period<\/strong><\/p>\n

The subscription has a minimum contract term of six (6) months from the start date. If the service is canceled during this period, it will end at the conclusion of the minimum contract term. <\/p>\n

After the commitment period ends, the subscription will continue with automatic renewals of one (1) month at a time until it is canceled in accordance with Section 5.<\/p>\n

5. Termination<\/strong><\/p>\n

Cancellation of the subscription must take place before the start of the new billing period. If notice of cancellation is not received before the start of the period, the Customer will be charged for the entire new billing period. <\/p>\n

Notice of termination may be submitted in writing to info@wellstep.se or to a contact person at Wellstep.<\/p>\n

Upon termination, the Customer retains access to the service for the remainder of the period for which payment has already been made. No refunds will be issued for periods for which payment has already been made. <\/p>\n

6. Billing and Payment Terms<\/strong><\/p>\n

6.1 Basis for Billing<\/strong><\/p>\n

During the contract period, the Customer will be billed for at least the number of users who were active at the start of the service.
\nAfter the contract period ends, billing is based on the number of active users on the last day of the month preceding the new billing period.<\/p>\n

New users added during an ongoing billing period will be billed retroactively on the next invoice.
\nThe minimum number of paying users is 15 licenses.<\/p>\n

6.2 Terms of Payment<\/strong><\/p>\n

Invoices are issued monthly in advance, unless otherwise agreed.
\nPayment must be made within 30 days of the invoice date.
\nInvoices are sent electronically.
\nAll prices are listed exclusive of VAT.
\nIn the event of late payment, late payment interest will be charged in accordance with applicable law.<\/p>\n

If payment is not made on time, Wellstep has the right to temporarily restrict or suspend access to the service until full payment has been received.<\/p>\n

6.3 Price Adjustment<\/strong><\/p>\n

Wellstep reserves the right to adjust the prices for the subscription and for optional add-ons. The Customer must be notified of any price change in writing at least sixty (60) days before it takes effect, and such a change may take effect no earlier than the billing period that begins after the expiration of the commitment period. <\/p>\n

If the Customer does not accept the notified price change, the Customer has the right to cancel the subscription by the date the price change takes effect. If the Customer does not cancel the subscription, the Customer is deemed to have accepted the new price. <\/p>\n

7. Changes to the Service’s Content<\/strong><\/p>\n

Wellstep reserves the right to update, add, or remove parts of the service offering within Wellstep365 in order to develop, improve, or replace existing features.
\nSuch changes shall not diminish the overall purpose or value of the service to the Customer.<\/p>\n

8. Use and Licenses<\/strong><\/p>\n

The customer has the right to use Wellstep365 and its features for internal use within their own business.
\nThe service or its content may not be copied, resold, imitated, transferred, or otherwise made available to third parties without written permission from Wellstep AB.<\/p>\n

The customer may not use the service in a manner that could damage, overload, or otherwise misuse Wellstep\u2019s systems, content, or brand.
\nWellstep reserves the right to suspend or restrict access to the service in the event of suspected misuse or unauthorized use.<\/p>\n

9. Support<\/strong>
\n9.1 User Support<\/strong><\/p>\n

Wellstep365 end users can access support via email at support@wellstep.se and
\n, as well as through the chat feature on wellstep.se.
\nSupport inquiries are typically answered within 24 hours during business hours (weekdays).<\/p>\n

9.2 Support for Administrators and Contact Persons<\/strong><\/p>\n

Administrators and contact persons at the Customer\u2019s organization always have access to a personal contact at Wellstep.
\nThe contact person is available via email, phone, and video conference and can assist with questions regarding the planning, administration, and follow-up of Wellstep365.<\/p>\n

10. Personal Information and Data Protection<\/strong><\/p>\n

10.1 Roles and Responsibilities<\/strong><\/p>\n

In connection with the provision of services under this agreement, Wellstep processes certain personal data on behalf of the Customer. In such cases, Wellstep acts as a data processor and the Customer acts as the data controller. Wellstep undertakes to comply with the provisions of applicable data protection laws and to process personal data solely for the purpose of fulfilling its obligations under this agreement and in accordance with Wellstep\u2019s privacy policy. <\/p>\n

The customer is responsible for ensuring that there is a legal basis for the processing of personal data that takes place within the scope of the service, that the data recorded is accurate, and that the employees concerned are informed about the processing.<\/p>\n

10.2 Data Processor Agreement<\/strong><\/p>\n

Wellstep\u2019s processing of personal data on behalf of the Customer is governed by the Data Processing Agreement in Appendix 1<\/a>, which constitutes an integral part of this agreement.<\/p>\n

If the Customer instead wishes to enter into a separate data processing agreement, Wellstep shall accommodate this request.<\/p>\n

10.3 Deletion of Data Upon Termination of the Agreement<\/strong><\/p>\n

Upon termination of the agreement, the Customer\u2019s data will be deleted no later than ninety (90) days after the agreement\u2019s last day, unless otherwise agreed in writing or longer storage is required by law. For individual health challenges, participant data will be deleted no later than twelve (12) months after the challenge\u2019s end date. <\/p>\n

The Customer is responsible for retrieving or documenting the information the Customer wishes to retain well in advance of the agreement\u2019s termination. Wellstep may, for a fee, assist with data retrieval, provided that the request is received before the data is deleted. <\/p>\n

11. Subcontractors<\/strong><\/p>\n

Wellstep has the right to engage subcontractors to fulfill its obligations under this agreement.
\nWellstep is responsible for the work of its subcontractors as if it were its own.<\/p>\n

12. Errors, Disruptions, and Liability<\/strong><\/p>\n

Failure and interruption of the Service are defined as the Customer not being able to use the Service under the Agreement. Failure does not include failures or defects that do not prevent the Customer from using the Service or are mere of minor importance to the Customer. Wellstep will make every effort to monitor the delivery of our Services and prevent any problems. However, any errors or shortcomings must always be reported to our customer service. Wellstep shall resolve any failure within a reasonable time after notification of the failure. <\/p>\n

Wellstep is not liable for indirect damages, consequential damages, lost profits, or loss of data.<\/p>\n

Wellsteps\u2019 total liability for damages under the Agreement is limited to an amount equal to what the Customer paid for the order in question. This limitation does not apply in cases of willful misconduct or gross negligence. <\/p>\n

Claims must be submitted in writing without undue delay and no later than three (3) months from the date the Customer discovered or should have discovered the basis for the claim.<\/p>\n

13. Force Majeure<\/strong><\/p>\n

If the party, or its subcontractor, fails to perform the Agreement as a result of an event beyond its control (including, but not limited to, strike, fire, flood, extreme weather, natural disaster, war, insurrection, vandalism, sabotage, riot or terrorism) and which could not reasonably have been foreseen at the time of the conclusion of the Agreement, the party is released from its obligation to fulfill the Agreement. Performance under the Agreement shall resume once the ground for exemption ceases. Should performance be suspended under this paragraph for more than six months, either Party may terminate the Agreement with immediate effect. <\/p>\n

Any party who wishes to claim ground for exemption following the above shall notify the other party in writing immediately.<\/p>\n

14. Assignment of the Agreement<\/strong><\/p>\n

The customer may not assign its rights or obligations under this agreement without Wellsteps\u2019 written consent.<\/p>\n

15. Changes to These Terms and Conditions<\/strong><\/p>\n

Wellstep reserves the right to amend these general terms and conditions. The Customer will be notified of any amendments by email at least thirty (30) days before they take effect. <\/p>\n

If the Customer does not accept the new terms and conditions, the Customer has the right to terminate the agreement effective as of the date the changes take effect. Continued use of the service after the changes take effect constitutes the Customer\u2019s acceptance of the new terms and conditions. <\/p>\n

16. Governing Law and Disputes<\/strong><\/p>\n

Swedish law shall govern this Agreement.
\nAny dispute arising out of this Agreement shall be finally settled by a Swedish court of general jurisdiction.<\/p>\n

17. Special Terms and Conditions for Wellstep Engage (Optional)<\/strong><\/p>\n

Wellstep Engage is an optional add-on to Wellstep365. This provision applies only to Customers who have ordered Engage and is in addition to the other terms and conditions of the agreement. In the event of any conflict, this provision shall take precedence in matters relating to Engage. <\/p>\n

17.1 Content of the Service<\/strong><\/p>\n

Engage is a tool for pulse surveys and questionnaires designed to measure employee engagement. Customers have access to an administrative section where administrators and managers can create and manage surveys, add participants, organize segments, and analyze results. Employees only have access to the surveys they have been assigned and can update their personal information and communication preferences. <\/p>\n

Surveys are distributed via email, text message, or push notification.<\/p>\n

17.2 The Customer’s Responsibility for Survey Content<\/strong><\/p>\n

The customer is responsible for designing the questions and surveys sent via Engage, for the selected settings, for ensuring there is a legal basis for the processing, and for informing the relevant employees about the survey.<\/p>\n

17.3 Prices and Text Messages<\/strong><\/p>\n

When Engage is included in the subscription, the price per user per month applicable to Wellstep365 with Engage applies, in accordance with the current price list or order confirmation. In all other respects, Section 6 applies. <\/p>\n

SMS messages are charged per message sent according to the current price list and billed in arrears. The customer is responsible for ensuring that the registered cell phone numbers are correct. <\/p>\n

17.4 Survey Data<\/strong><\/p>\n

Results and summaries are presented in the administrative section of the service during the term of the agreement. Upon termination of the agreement, survey responses and results are deleted in accordance with Section 10.3. <\/p>\n

Wellstep may use de-identified and aggregated statistics to develop and improve the service, provided that individual persons or customers cannot be identified.<\/p>\n

17.5 Term of the Agreement for the Optional Service<\/strong><\/p>\n

Engage is activated as specified in the order confirmation and is subject to the same contract and cancellation terms as Wellstep365 in general. There is no separate minimum contract term for this add-on. <\/p>\n

Engage can be terminated separately without affecting Wellstep365 in any other way. Termination of Wellstep365 means that Engage will also be terminated. <\/p>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/www.wellstep.se\/en\/wp-json\/wp\/v2\/pages\/9277"}],"collection":[{"href":"https:\/\/www.wellstep.se\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.wellstep.se\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.wellstep.se\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.wellstep.se\/en\/wp-json\/wp\/v2\/comments?post=9277"}],"version-history":[{"count":10,"href":"https:\/\/www.wellstep.se\/en\/wp-json\/wp\/v2\/pages\/9277\/revisions"}],"predecessor-version":[{"id":9307,"href":"https:\/\/www.wellstep.se\/en\/wp-json\/wp\/v2\/pages\/9277\/revisions\/9307"}],"wp:attachment":[{"href":"https:\/\/www.wellstep.se\/en\/wp-json\/wp\/v2\/media?parent=9277"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}